Core Measures Pte Ltd | Principal Consultants | Compliments

Christopher Mills
Christopher Mills is the Managing Director of Core Measures Pte Ltd, a consulting company specialising in measuring and managing performance with offices in Singapore and Shanghai.

Chris is British. He is a Singapore Permanent Resident who has worked and lived in Asia for over 20 years.

He has worked with over 100 organisations in 14 countries and audited, designed, and facilitated over 70-strategy/performance management related projects.

He has authored three books on performance management and over a dozen articles. His latest book is Performance Management Under the Microscope. It is a study of performance management practices in Singapore published by the Singapore Human Resource Institute.

He is a well-respected speaker, facilitator, consultant and writer who is commended for his knowledge, the value he adds transferring technology and as a mentor and coach.

Throughout the 80s, he was a full time lecturer at the National University of Singapore.

Chris studied at the Universities of Leeds and Southampton where he specialised in English and Psychology. He received his first Masters degree from the University of Wales. He also holds an MA in Human Resources from George Washington University. He has an Advanced Postgraduate Diploma in Management Consultancy from Henley Management College in the UK. His Doctorate in Business Administration research focused on Performance Management.

Some of the organisations he has consulted with include:

Government
Government Investment Corporation of Singapore , National Trades Union Congress-Singapore, Government Investment Corporation of Singapore, The Singapore Sports Council, Singapore Police Force, Housing & Development Board-Singapore. TEDA-China.

Airlines
Singapore Airlines, Malaysian Airlines System, SITA,

Banking/Insurance
Aetna, UBS Bank, Bank Bumiputra, Bank Pembangunan, Bank Umum, Bank of Commerce, Bank PDFCI, Citibank, OCBC Bank, Siam Commercial Bank, Ban Hin Lee Bank, PNB, Price Waterhouse

Hotels
Le Meridien Hotel, Mandarin Singapore International Hotels, MUI Hotel Group, Resorts World, Shangri-La Group of Hotels, Centrepoint Properties

Technology
IBM, Digital, Robert Bosch, Grundig, Sony, Philips, National Semiconductor, Seagate, Advanced Micro Devices, AMP, Texas Instruments, Unisys, Thomson, Hitachi, Matsushita, Motorola, Kato Spring

Oil
Caltex, Esso, Shell, Petronas, Thai Oil, Star Petroleum, ExxonMobil

Pharma/Chemical
ICI, Lever Brothers, WR Grace, GlaxoWellcome, Pfizer, Novartis, Johnson & Johnson

Telephone/IT
Celcom, Telephone Organisation of Thailand, Telecom Asia, Singapore Network Services, Uniphone, Yokagawa, Fisher-Rosemount, Unig

FMCG
Fraser & Neave, EAC, Cerebos, FCDF Group, The Maskati Group

Others
Sime Darby, Renong Group, Mazda, McGraw-Hill, Bukit Turf Club, TSA, and Henley Management College.

Books
Mills, C., (2003) 'Performance Management - Under The Microscope'. Singapore Human Resource Institute.

Mills, C., (1995) 'Fact or Fantasy, A National Study of Performance Management Practices in Singapore'. Singapore Institute of Management.

Mills, C., (1994) 'What's Hot What's Not, A National Study of Performance Management Practices in Malaysia'. Malaysian Institute of Personnel Management.

Chapters in Books
Mills, C., (2005) 'Performance Measurement & Management', in Abdul Ghani PG HJ Metusin & Ooi Kee Beng (eds) (2005) HRD for Developing States and Companies, Institute of South East Asian Studies and the Asean-EC Management Centre.

Mills, C., (2003) Lessons Learnt from a Turbulent Voyage in Search of Nirvana, in Kumar, Prem (ed) (2003) Organisational Learning for All Seasons: Building Internal Capabilities for Competitive Advantage, National Community Leadership Institute. Singapore.

Articles
Performance Management

Mills, C., (2004) 'Measuring & Managing Performance, Maximising your shareholders' ROI', Singapore Biotech Guide 2004/5, Times Business Information International Publishing, December.

Mills, C., (2003) 'Time to Appraise Your Appraisal System', The Straits Times, December 6 Singapore

SHRI (2003) 'An Interview with Christopher Mills', Human Capital, Singapore Human Resource Institute. April

Mills, C., (2003) 'Measure & Manage Performance Better. How to Audit your Appraisal System'. Today's Manager. Singapore Institute of Management. Feb-March.

Mills, C., (2003) 'The Magic Engineering Co Ltd. From Obsolescence and Obscurity to State-of-the-Art Performance Management and Success in Three Steps'. Today's Manager, Singapore Institute of Management. Feb-March.

Mills, C., (1999) Forging a Fitter Fun Airways. Not a Fable or a Fad but a Fundamental way of Managing Performance. Malaysia Airlines. June.

Mills, C., (1995) 'Cooling the Volcano Within'. Benefits of a Performance Management System. BBA News. British Business Association. Singapore April-May.

Mills, C., (1995) 'A Pyramid of Performance Problems'. BBA News. British Business Association. Jan-Feb.

Mills, C., (1994) 'Five Frustrations your Employees Feel'. Berita Personnel. Malaysian Institute of Personnel Management. December.

Mills, C., (1994) 'Forging a Fitter Fun Corp.' The "Perfect" Performance Management System in a Company. Is it possible? Today's Manager. The Singapore Institute of Management. June.
Leadership and Performance

Mills, C., (1996) 'Too Far too Fast?' A human resource case study. The University of Luton Business School. UK.

Competency Development

Mills, C., (1996) 'High Fliers or Lame Ducks. Are your Staff 'Competent or Incompetent?' BBA News. British Business Association. Singapore Jan-Feb.

Mills, C., (1995) 'Mirror, Mirror on the Wall'. BBA News. British Business Association. Singapore July-August.

Human Resource Management

Mills, C., (2002) HR Audit of "The Miracle" Company. Unpublished article.

Speaking Engagements
2006
July 28 ‘Developing a Competency based approach to Recruitment’, Successful Recruitment & Retention Strategies Conference 2006, Asia Business Forum, Singapore.

2005
October 21 'Developing a competency based HR System', Life Insurance Association of Singapore.
July 22 'Achieving an ROI on Human Capital', 'Developing a Competency-based HR system', Achieving a Return on Investment on Human Capital conference, JobsDB.com Singapore.
July 4 'Developing an Effective Appraisal System to Measure, Develop, and Motivate your Sales Force', Strategic & Effective Sales Force Management Conference, Asia Business Forum, Singapore.
January 19 'Performance Measurement & Management'. HR Challenges & Opportunities in the New Economy. The ASEAN-EC International HRD Conference & Exhibition, Brunei Darussalam.

2004
December 18 'Developing a Competency Framework', Conference on Human Resource Challenges in Fast Moving Companies, First Priority, Shenzhen, China.
December 15 'Developing a Competency Framework', Conference on Human Resource Challenges in Fast Moving Companies, First Priority, Shanghai, China.
July 19 'ROI on Human Capital'. Conference on Successful Recruitment & Retention Strategies, The Asia Business Forum, Singapore.
May 24 'Do Companies in Singapore Measure & Manage Performance Effectively' Guest Panellist, HR Practitioners' Forum, Fortress Intelligence, Singapore.
May 19 'Measuring & Managing Performance-The 5 S's'. Employee of the Year Productivity seminar, National Trades Union Congress; Singapore Hotel Association, Singapore.
March 3 'Performance Management practices in Singapore. National Trades Union Congress, Singapore.
February 'Best Practices in Performance Management in 2004'. Talk, Civil Service College, Singapore.

2003
December 'ROI on Human Capital', Seminar, JobsDB, Singapore.
November 'ROI on Human Capital', Conference, First Priority, Shanghai, China.
November 'ROI on Human Capital', Conference, First Priority, Beijing, China.
September 'Aligning Human Capital to Business Strategies'. Achieving Return on your Investment (ROI)', American Chamber of Commerce, Tianjin, China.
September 'Auditing Your Appraisal System', Seminar, Beijing Human Resource Group, Beijing, China.
March 21 'Auditing Your Appraisal System: Problems & Measures', Human Resource Interest Group, Singapore Institute of Management, Singapore.
February 28 'Performance Management Under the Microscope'. Talk, Singapore Human Resource Institute.

2002
December 18 'Potential Performers -How to Choose Them & What to Do with Them'. Empowering the HR Professional in the K economy HR Summit Conference. Kuala Lumpur, Malaysia.
December 12 'Auditing Your Performance Appraisal System'. Human Resources Best Practices-Lessons from Singapore and India, Confederation of Singapore Industries
November 5 'Auditing Your Performance Appraisal System'. Talk, The Thai Management Association, Bangkok, Thailand.

Margaret Zhang
Margaret is the Managing Director of Core Measures China operations based in Shanghai.

She is a Chinese HR professional with some ten years experience in Human Resource Management, gained from senior positions with American, French and Dutch companies.

Her expertise spans HR strategies, policies & procedures formulation and HR practices; including recruitment & selection, performance management, compensation and benefits, organisational development, staff training & development, crisis management and change management. In addition, she has a good knowledge of Chinese labour laws and regulations.

She is well appreciated for her strong leadership, aptitude and coordinating ability. Effectively bi-lingual, Margaret's excellent interpersonal skills have built countless successful working relationships in cross-cultural environments. Margaret is often commended for her confident and proactive style, her initiatives, diligence and creative ideas in delivering solutions to her clients.

Margaret is a member of the Hong Kong Institute of Human Resource Management, as well as the China Interest Group team.

She was awarded a Bachelor of Arts from Changchun Normal University where she majored in English Language & Literature. Margaret received her Master's degree from Tianjin Normal University, majoring in Political Science and Law.

Margaret is fluent in English and Mandarin.